Refund Policy

Subscription and Payment

MailZ may offer different subscription plans, including monthly, annual, or other plans as made available from time to time.

Subscription and service fees are generally payable in advance according to the plan and billing cycle selected by the customer. Applicable taxes and other charges, where relevant, may be added to the applicable fees.

Refund Eligibility

Refunds may be considered in circumstances such as:

• An incorrect or duplicate charge;
• A billing or technical error attributable to MailZ;
• Non-provision of a paid service due to an issue attributable to MailZ;
• Where a refund is required under applicable law; or
• Other circumstances where MailZ, at its discretion, determines that a refund is appropriate.

Refund eligibility may depend on the nature of the subscription or service purchased and the circumstances of the request.

Non-Refundable Charges

Unless otherwise required by applicable law or approved by MailZ, payments may generally be non-refundable once a subscription or service period has commenced.

This may include:

• Fees relating to a current or partially used subscription period;
• Renewal charges where the service has already been made available;
• One-time or setup-related charges;
• Charges for services already performed; and
• Charges relating to third-party services or products.

Failure to cancel a subscription before its renewal date will generally not, by itself, entitle the customer to a refund.

Subscription Cancellation

Customers may cancel their MailZ subscription using the cancellation options made available through their account or by contacting MailZ support.

Unless otherwise stated in the applicable plan or service terms, cancellation will normally prevent future renewal charges but will not automatically result in a refund of amounts already paid.

After cancellation, access to paid services may generally continue until the end of the applicable billing period, subject to the relevant plan and service terms.

How to Request a Refund

Refund requests may be submitted by contacting:

Please provide sufficient information to enable us to identify the relevant account, subscription, transaction, and reason for the request.

We may request additional information where reasonably necessary to verify the transaction and evaluate the request.

Refund Processing

Where a refund is approved, it will generally be processed using the original payment method, where practicable.

The time taken for the refunded amount to appear in the customer's account may depend on the applicable payment provider, bank, or payment method.

Free Trials, Discounts and Promotional Offers

MailZ may offer free trials, promotional pricing, discounts, or other special offers from time to time.

Such offers may be subject to additional terms, eligibility requirements, or conditions, which will be communicated at the time of the offer.

Unless otherwise stated, promotional or discounted purchases remain subject to this Refund Policy.

Changes to This Refund Policy

We may modify or update this Refund Policy from time to time to reflect changes in our Services, pricing practices, business requirements, or applicable law.

Any updated version will be published on this page with a revised "Last Updated" date.

Contact Us

If you have any questions regarding subscriptions, billing, cancellations, or refunds, please contact: